Highlights
- Pickup and delivery windows for local and regional shipments
- Tracking events, exception notes and delivery confirmation
- Support for senders, recipients, couriers and business accounts
- Responsible handling of shipment and account data
Details
Use support for tracking questions, address correction, missed delivery, proof-of-delivery requests and business account setup.
Can I change the delivery address?
If the shipment has not reached the final delivery stage, contact support as soon as possible. A reroute fee may apply.
Why is a shipment delayed?
Weather, customs inspection, incorrect address details, recipient availability or partner-carrier capacity can create delays.
How do businesses set up scheduled pickup?
Business accounts can choose pickup windows, label formats, return rules and notification contacts.